General bwHPC/HPC Support

This support information is for ...

... all the researchers in the state of Baden-W├╝rttemberg who have general questions about:
  • bwHPC incl. concept, accompanying projects and the bw*Clusters in general.
  • HPC at the University of Freiburg ond other questions.

What to do first

Please search the relevant information on the web pages first:

  • See general support information.
  • Check this section and corresponding links.

When contacting the general bwHPC/HPC support

Besides the general information please try to describe your problem/question as detailled as possible.

Please write a ticket to the general HPC queue: hpc-support@hpc.uni-freiburg.de

Alternatively you can contact the central ticket system. When using the central ticket system, it is important to name the cluster you have a question about.